Shipping & Returns

Shipping Information

Processing Time:

• Orders are processed within 1-3 business days.

Shipping Times:

• USA & Canada: 5-10 business days
• UK & Europe: 7-12 business days
• Australia & NZ: 7-14 business days
• International: 10-20 business days

🔍 Track Your Order: Once your order ships, you will receive a tracking number via email to monitor your delivery status.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience issues, please contact the shipping provider

 

Returns & Refund Policy

30-Day Money-Back Guarantee

If you’re not 100% satisfied with your purchase, you may return your item within 14 days of delivery for a full refund or exchange.

Eligibility for Returns:
✔️ Item must be in its original packaging
✔️ Must be unused or in like-new condition
✔️ Proof of purchase is required

🚫 Non-Refundable Items:

• Used skincare tools for hygiene reasons (unless defective)
• Gift cards & promotional items

How to Initiate a Return:

1️⃣ Email us at returns@calmnclear.com with your order number and reason for return.
2️⃣ We will provide a return address & instructions.
3️⃣ Ship the item back, and once received, we will process your refund within 5-7 business days.

 

Exchanges & Defective Items

If your item arrives damaged or defective, contact us at support@calmnclear.com with a photo of the issue, and we will send a replacement at no extra cost.